Returns & Refunds

Last updated October 6, 2026

Made to order

Before you pay, you see the exact model we'll print, in 3D and at its real size. Because each map is made from that model for you alone, it can't be resold, and we can't accept returns or exchanges for a change of mind, including choosing a different place, area, colour or finish after ordering.

Damaged in transit

If your map arrives broken or damaged, we'll reprint and reship it at no cost to you. Please email [email protected] within 14 days of delivery with your order number and a few photos of the damage and the packaging. You don't need to send the damaged map back unless we ask.

Doesn't match what you approved

If the map you receive is noticeably different from the model you approved before paying (missing areas, wrong place, wrong colours, or a printing fault), tell us within 14 days of delivery with photos, and we'll reprint it free.

Small differences are a normal part of 3D printing and aren't defects: fine layer lines, slight variation in filament colour between batches, and very small details that are simplified at print scale. The model also reflects the open map data available when it was made, so it may not include very recent changes to a place.

Cancelling an order

You can cancel for a full refund any time before your map goes onto the printer. We email you when printing starts; after that, the order can't be cancelled. To cancel, email [email protected] with your order number as soon as possible.

Refunds

Approved refunds go back to the card you paid with, through our payment provider, Stripe. They normally appear within 5–10 business days, depending on your bank.

Lost parcels

If tracking shows no movement for 7 days, or your parcel is marked delivered but hasn't arrived, contact us. We'll work with the carrier and, if it can't be found, reprint and reship your map.